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Terms & Conditions

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your access to and use of the Arlyra website, platform, and services (collectively, the “Services”).

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

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2. Nature of Services

Arlyra provides digital memorial and legacy services, including but not limited to:

  • Creation and hosting of memorial pages

  • Storage and display of user-submitted content

  • Generation of QR codes linked to memorial pages

  • Manufacturing and distribution of physical QR code plaques

Arlyra does not provide legal, estate, or archival guarantees.

Arlyra provides a technology-based memorial platform and related products. Arlyra does not assume the obligations of any funeral home, cemetery, monument provider, or other third party, and no third party offering or referencing the Services shall be deemed to guarantee permanent availability, data preservation, moderation outcomes, or legal ownership outcomes beyond the terms expressly stated herein.

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3. Eligibility & Authority

By using Arlyra, you represent and warrant that:

  • You are at least 18 years old

  • You have the legal authority to submit content related to the individual being memorialized

  • You have obtained any necessary permissions from family members or rights holders

You assume full responsibility for any disputes arising from unauthorized use of content.

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4. User Accounts & Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activity under your account

  • Promptly notifying us of unauthorized access

Arlyra is not liable for losses resulting from compromised accounts.

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5. User Content – Ownership & License

You retain ownership of your submitted content.

However, by uploading content, you grant Arlyra a perpetual, worldwide, non-exclusive, royalty-free license to:

  • Host

  • Store

  • Display

  • Reproduce

  • Distribute (only as necessary to provide the Services)

This license continues even if your account is inactive, unless content is formally removed per policy. For clarity, the family or authorized submitter retains ownership of all memorial content submitted to Arlyra, while granting Arlyra the limited rights necessary to host, display, maintain, reproduce, and manage such content as part of the Services.

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6. Content Responsibility & Legal Compliance

You are solely responsible for all content you submit.

You represent and warrant that your content:

  • Does not infringe copyright, trademark, or privacy rights

  • Is not defamatory, misleading, or unlawful

  • Does not contain sensitive personal data without authorization

Arlyra does not verify content ownership and assumes no liability for disputes.

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7. Content Moderation & Removal Rights

Arlyra reserves the right, at its sole discretion, to:

  • Remove, edit, or restrict access to content

  • Suspend or terminate accounts

  • Refuse service

This includes content that is:

  • Offensive or inappropriate

  • Disrespectful to the deceased

  • Subject to legal claims or disputes

We are not obligated to provide notice prior to removal.

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8. Memorial Content Sensitivity Disclaimer

Arlyra provides a platform for remembrance.

We are not responsible for:

  • Emotional interpretations of content

  • Disputes between family members or third parties

  • Accuracy of submitted information

Users acknowledge that memorial content may be subjective and emotionally sensitive.

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9. QR Code Use, Placement & Risk

QR codes provided by Arlyra:

  • Link to user-generated memorial pages

  • Are intended for lawful and respectful use

You are solely responsible for:

  • Where and how QR codes are placed

  • Compliance with cemetery, property, or municipal regulations

  • Any third-party interactions resulting from scanning

Arlyra is not liable for:

  • Unauthorized placement

  • Removal by property owners

  • Misuse or vandalism

  • Customer is solely responsible for obtaining any required approvals, permissions, or authorizations before installing, affixing, attaching, or placing any QR code plaque, marker, or related item on a headstone, monument, mausoleum, grave marker, cemetery property, or other memorial surface. All placement and installation must comply with applicable cemetery rules, property restrictions, monument policies, and local laws. Arlyra is not responsible for denied approvals, removal, damage, fines, or other issues arising from noncompliant placement or installation.

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10. Physical Products (QR Plaques)

All QR plaques are custom-made.

By purchasing, you acknowledge:

  • Final approval of design before production

  • Natural variations in materials and engraving

Arlyra is not responsible for:

  • Installation issues

  • Environmental damage after delivery

  • Third-party tampering

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11. Payments, Billing & Chargebacks

You agree to:

  • Provide accurate payment information

  • Pay all fees associated with your purchase

All transactions are final unless otherwise stated.

Chargebacks:

Initiating a chargeback without contacting Arlyra first may result in:

  • Account suspension

  • Permanent service restriction

  • Legal recovery of fees

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12. Refund Policy

Due to the customized nature of services:

Digital Services:

Non-refundable once created or delivered.

Physical Products:

Replacement only if:

  • Defective

  • Damaged upon arrival

All claims must be submitted within 7 days of delivery.

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13. Hosting, Storage & Data Retention

Arlyra provides hosting for memorial pages.

However:

  • Hosting is provided on a commercially reasonable basis, not guaranteed indefinitely. Digital memorial pages are maintained on a commercially reasonable basis for as long as the Arlyra service remains operational. Arlyra does not guarantee permanent, indefinite, or lifetime hosting of any memorial page, content, QR destination, or related digital asset.

  • We reserve the right to modify, migrate, or discontinue hosting infrastructure

We are not liable for:

  • Data loss

  • Corruption

  • Service interruptions

Users are encouraged to maintain their own backups.

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14. Service Availability

We do not guarantee:

  • Continuous uptime

  • Error-free performance

  • Compatibility across all devices

Services may be interrupted due to:

  • Maintenance

  • Technical failures

  • Third-party dependencies

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15. Privacy & Data Handling

Your use of the Services is subject to our Privacy Policy.

While we take reasonable precautions, no system is completely secure.

You acknowledge the inherent risks of transmitting data online.

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16. Third-Party Services

Arlyra relies on third-party providers for:

  • Hosting

  • Payments

  • Infrastructure

We are not responsible for:

  • Failures or downtime caused by third parties

  • External data breaches

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17. Intellectual Property

All Arlyra materials, including:

  • Branding

  • Website design

  • Platform functionality

are protected by intellectual property laws.

Unauthorized use is strictly prohibited.

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18. Limitation of Liability

To the maximum extent permitted by law, Arlyra shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Emotional distress

  • Loss of data or content

  • Unauthorized access or misuse

Total liability shall not exceed the amount paid by you for the Services.

Without limiting the foregoing, Arlyra shall not be liable for any claim arising out of the long-term availability, unavailability, interruption, modification, deletion, migration, corruption, loss, or removal of any memorial page, linked QR destination, submitted content, or digital memorial asset.

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19. Indemnification

You agree to indemnify and hold harmless Arlyra from any claims, damages, or legal actions arising from:

  • Your content

  • Your use of the Services

  • Violation of these Terms

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20. Termination & Suspension

We may suspend or terminate access at any time for:

  • Violations of these Terms

  • Misuse of the platform

  • Legal risk

Termination does not entitle you to a refund.

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21. Force Majeure

Arlyra is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • System failures

  • Government actions

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22. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida.

Any disputes shall be resolved through:

  • Negotiation first

  • Then binding arbitration if necessary

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23. Modifications to Terms

We reserve the right to update these Terms at any time.

Continued use of the Services constitutes acceptance of updates.

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24. Contact Information

📧 info@arlyralegacy.com
📍 South Florida, USA

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